Support
Answers to common questions, and a real person if they don't help.
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Does Bide connect to my bank?
No. Bide never asks for bank details and never moves money. You set money aside in your own account and record it in Bide.
What does "free to spend" mean?
If you enter your account balance, Bide subtracts everything your funds hold. What's left is free to spend. You can turn balance tracking off in Settings.
Why did my monthly amount go up?
If a month was missed, Bide spreads the shortfall over the months left before the due date, so the monthly amount rises a little instead of asking for a lump sum.
How do I move Bide to a new phone?
On the old phone, go to Settings → Data → Export backup and save the file somewhere you can reach. On the new phone, open Bide and choose "I've used Bide before → Restore", then import the file.
Can you recover my funds if I lose my phone?
No. Your data is stored only on your device, so we never have a copy. Export a backup from time to time.
How do I delete my data?
See Delete your data.
How do I restore my purchase?
Settings → Bide Pro → Restore purchases, signed in with the same Apple ID or Google account you bought with.
How do I cancel?
iPhone: Settings app → your name → Subscriptions → Bide. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Bide. Deleting the app doesn't cancel the subscription.
What happens to my funds if Pro ends?
Nothing is deleted or locked. All your funds keep working; you just can't create new ones beyond three until you're under the free limit.
Can I get a refund?
Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their policies.